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Return and Exchange



Return, Refund, and Exchange Policy

Last updated: April 14, 2023



Thank you for shopping at Biosphere Swiss Cosmetics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.



Interpretation and Definitions


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Omni Bauty LLC , 12872 GA-9 Suite 200. Alpharetta, GA 30004

Service refers to the Website.

Website refers to Biosphere Swiss Cosmetics, accessible from https://biosphereusa.com 

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.


In order to exercise your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: Support@biosphereusa.com

By visiting this page on our website:https://biosphereusa.com/contactus 

By phone number: (470)326-5099


We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  •        The Goods were purchased in the last 30 days
  •        The Goods are in the original packaging
  •        The Goods were not used or damaged

The following Goods cannot be returned:

  •        The supply of Goods made to Your specifications or clearly personalized.
  •        The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  •        The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  •        The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

12872 GA-9 Suite 200.

Alpharetta, GA 30004

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Exchanges

If you need to exchange a product, please contact us:

By email: Support@biosphereusa.com

By visiting this page on our website:  https://biosphereusa.com/contactus 

By phone number: (470)326-5099

Please note that any price difference will be settled using your method of payment.


Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be e-mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Gift cards can not be refunded after purchase.



Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: Support@biosphereusa.com

By visiting this page on our website: https://biosphereusa.com/contactus 

By phone number: (470)326-5099